Last Updated: October 5, 2025
1. Introduction
Welcome to Serbisyos. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our website and services. Serbisyos is an online directory service designed to help vehicle owners find and connect with auto repair shops. By using our platform, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect various types of information to provide and improve our service to you.
A. Information You Provide to Us:
- Account Registration: When you create an account manually, we collect your name, email address, and password. If you register using a Google account, we receive information from Google to create your account.
- Account Verification: To use certain features like booking and emergency requests, you must complete account verification. This process requires you to provide your full name, gender, birthday, address, a clear photo of a valid government-issued ID (National ID or Driver's License), and a live selfie for identity matching.
- Shop Owner ("Partner") Application: When you apply to list your shop, we collect detailed business information, including contact details, location data, services offered, business permit, and Tax ID for verification by our administrators.
- Communications: We collect information you provide when you communicate with shop owners through our real-time chat system, submit feedback about the platform, or interact with our AI Chatbot.
B. Information Collected Automatically:
- Location Data: To provide our core services, such as recommending nearby shops, we use your device's GPS to pinpoint your location. The accuracy of this data can depend on your device and signal strength.
- Usage and Session Data: We automatically log information about your interactions with our platform. Our Active Session Management feature records the device used and the time of your login. We also maintain an activity log to record user actions for security and analytical purposes.
- Chatbot Interaction Data: When you use the AI Chatbot, we collect your chat queries and any images you upload for part identification.
3. How We Use Your Information
- To Provide and Manage Services: To operate the platform, facilitate appointment bookings, process emergency requests, and display relevant shop information based on your location.
- To Ensure Security and Trust: To verify user accounts before allowing access to high-trust features, verify the legitimacy of shop owners through the "Become a Partner" process, and secure your account with features like OTP and Two-Factor Authentication (2FA).
- To Communicate With You: To send you important notifications via your on-site account and email regarding booking confirmations, emergency request updates, and new messages.
- To Improve Our Platform: To analyze user feedback and usage patterns to improve the platform's functionality and user experience.
- To Prevent Fraud: We use tools like Google reCAPTCHA v3 to prevent bot registrations and secure login and password recovery flows.
4. Data Security
We are committed to protecting your data. We implement a multi-layered security framework that includes:
- Encryption: We secure sensitive user data using AES-256 encryption in CBC mode.
- Authentication: We offer secure login via OTP for manual sign-ups and 2FA for all users.
- Session Management: You can view all active sessions for your account and remotely log out of any session you do not recognize.
- Secure Deletion: When you choose to delete your account, you must confirm the action by typing "DELETE MY ACCOUNT" to prevent accidental deletion, after which all your data is permanently erased.
5. Your Rights and Choices
- Data Download: You have the right to request and download a copy of your personal data. For shop owners, this includes their submitted shop application details.
- Account Deletion: You have the option to permanently erase your account and all associated data from our system at any time.
- Location Services: You can control location data sharing through your web browser or device settings. Please note that disabling location services will limit your ability to use core features like finding nearby shops.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us.